What is the best way to contact Mini Museum?
Email is the best way to get in contact. Please use [email protected]
Emails sent to this address enter a ticket-tracking system which ensures that we will see your message. It also allows us to distribute the messages to multiple members of the Mini Museum team, which helps you get a faster response.
Last updated: December 20, 2022 12:26
International Duties and Customs
The shipping price for the Mini Museum does not include duties or taxes.
Backers will be responsible for all duties and taxes imposed on the import of the Mini Museum. The Mini Museum is an educational display and will be classified as such on import documentation. Most countries do not impose a customs charge for this type of item but VAT is a reality. You should check with your country’s borders and customs office website to review VAT.
Please note: If you refuse customs/tax/VAT charges, your Mini Museum will be returned to us. We can reship if this happens, but we will need to charge for shipping again.
Last updated: December 22, 2022 12:20
Do you have an international distributor?
Not at this time. We know that VAT is a huge concern for many International backers. We continue to investigate different options, and so far every option we have encountered has resulted in a dramatic price increase for the Mini Museum.
Last updated: December 22, 2022 12:21
How long will a Mini Museum last?
An Acrylic Mini Museum, if properly cared for, should last for generations, but it is not indestructible. We take great pains to protect each Mini Museum, and though rare it is possible that it may arrive with a few micro abrasions. Most abrasions are simple to remove, but we always recommend taking your Mini Museum to a professional jewelry repair shop for buffing and polishing. It is also very important that you never use ammonia-based cleaning solutions on your Mini Museum. You should only use Acrylic polishes.
Last updated: December 22, 2022 12:23
Can I order multiple Mini Museums?
Yep! You will have a chance to add additional regular price Mini Museums to your pledge during the post-campaign process.
Last updated: May 05, 2023 16:08
How can I get multiple museums?
You’ll be able to back for additional museums during the post campaign pledge manager!
Last updated: May 05, 2023 16:08
What are the dimensions of the Mini Museum?
The sized below are in INCHES:
Small (11-Specimens) 4 x 3 x 1 Large (34-Specimens) 5 x 4 x 1 Touch (34-Specimens) 14 1/2 x 8 x 1
Last updated: April 20, 2023 12:18
Add-Ons and Post Campaign process
When the campaign is over, you will receive an invite to provide your shipping address. At this time, you will also be able to purchase additional add-ons such as the Fifth Edition T-Shirt, pins, and other items to be revealed. As with past campaigns, we will be using BackerKit to manage pledges.
Last updated: April 20, 2023 12:24
Shipping Methods and Rates
Methods:
To ensure that your Mini Museum arrives safely, all Mini Museums ship using trackable FedEx, USPS Priority Mail, or USPS First Class service. Every package we send is insured against loss and/or theft.
Rates:
Last updated: December 22, 2022 12:26
Do you ship to APO/FPO addresses?
Yes! We use the US Postal Service to ship to members of the US Military and are proud to do so.
Last updated: December 22, 2022 12:29
Is everything in the Mini Museum authentic? How did you obtain the specimens?
Every specimen in our shop is real, authentic, and unique. We take great care to source our specimens in the most ethical and sustainable manner possible. This includes abiding by local mining and heritage laws around the world.
The products we sell are not replicas or casts, and each specimen or collection comes with our statement of authenticity included.
Last updated: May 06, 2023 07:26
Is my backer number the same as the Mini Museum I will receive?
No, but it does indicate your place with your reward tier and the order in which we will ship.
Last updated: December 22, 2022 12:30
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.